To make the websites managed by Membership Solutions Centre work properly, we sometimes place small data files called cookies on your device.

What are cookies?

A cookie is a small text file that a website stores on your computer or mobile device when you visit the site.

  • First-party cookies are cookies set by the website you are visiting. Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.
  • Persistent cookies are cookies saved on your computer and that are not deleted automatically when you quit your browser, unlike a session cookie, which is deleted when you quit your browser.

Every time you visit the websites managed by Membership Solutions Centre, you will be prompted to accept or refuse cookies.

The purpose is to enable the site to remember your preferences (such as user name, language, etc.) for a certain period of time.

That way, you do not have to re-enter them when browsing around the site during the same visit.

Cookies can also be used to establish anonymized statistics about the browsing experience on our sites.

How do we use cookies?

The websites managed by Membership Solutions Centre mostly use first-party cookies. These are cookies set and controlled by Membership Solutions Centre, not by any external organization.

However, to view some of our pages, you will have to accept cookies from external organizations.

The 3 types of first-party cookie we use are to:

  • store visitor preferences
  • make our websites operational
  • gather analytics data (about user behavior).

1. Visitor preferences

These are set by us and only we can read them. They remember:

  • if you have agreed to (or refused) this site’s cookie policy
  • if you have already replied to our survey pop-up (about how helpful the site content was) – so you will not be asked again.

2. Operational cookies

There are some cookies that we have to include in order for certain web pages to function. For this reason, they do not require your consent. In particular:

Authentication cookies: these are stored when you log in to a site managed by Membership Solutions Centre.

3. Analytics cookies

We use these purely for internal research on how we can improve the service we provide for all our users.

The cookies simply assess how you interact with our website – as an anonymous user (the data gathered does not identify you personally).

Also, this data is not shared with any third parties or used for any other purpose. The anonymized statistics could be shared with contractors working on communication projects under contractual agreement with WorkerBee and Association TV.

However, you are free to refuse these types of cookies – via the cookie banner you will see on the first page.

Third-party cookies

Some of our pages display content hosted by contracted services on domains external to Membership Solutions Centre, for example, our contractor who helps to operate the Europe Direct Contact Centre. The external hosting may need cookies in order to function.

Name of the cookie: PHPSESSIONID

Service: Europe Direct contact form

Purpose: Session info (random number), used for dealing with multi-language forms. No additional information stored

Cookie type and duration: Third-party session cookie, set by our contractor. Deleted after you quit your browser

Membership Solutions Centre utilize third-party providers to enhance users’ experience across the website. These third party providers sometimes store cookies on your browser in order to use those services.

Third-party providers on Membership Solutions Centre websites

  • YouTube
  • Facebook
  • Twitter

These third-party services are outside of the control of Membership Solutions Centre. Providers may, at any time, change their terms of service, purpose, and use of cookies, etc.

How can you manage cookies?

You can manage/delete cookies as you wish – for details, see

Removing cookies from your device

You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited.

Be aware though that you may also lose some saved information (e.g. saved login details, site preferences).

Managing site-specific cookies

For more detailed control over site-specific cookies, check the privacy and cookie settings in your preferred browser.

Blocking cookies

You can set most modern browsers to prevent any cookies from being placed on your device, but you may then have to manually adjust some preferences every time you visit a site/page. And some services and functionalities may not work properly at all (e.g. profile logging-in).